iOS|iOS 提交App Store 审核被拒和解决记录（持续更新） iOS提交AppStore审核被拒和解决记

20190621 被拒原因 “电视应用管理模块”违反2.3.10 ，应对方式：删除itunce connect电视应用管理截图；修改代码（无关紧要）重新提交；云端下架相关功能入口。被拒原因原文

Guideline 2.3.10 - Performance - Accurate MetadataWe noticed that your app or its metadata includes irrelevant third-party platform information. Specifically, your app includes non-iOS platform references in the app binary.Referencing third-party platforms in your app or its metadata is not permitted on the App Store unless there is specific interactive functionality.Next StepsTo resolve this issue, please remove all instances of this information from your app and its metadata, including the app description, promotional text, What's New info, previews, and screenshots.Please see attached screenshots for details.

被拒原因中文

指南2.3.10-性能-准确元数据我们注意到您的应用程序或其元数据包含不相关的第三方平台信息。具体来说，您的应用程序在应用程序二进制文件中包含非iOS平台引用。除非有特定的交互功能，否则不允许在应用程序中引用第三方平台或其元数据。下一步要解决此问题，请从应用程序及其元数据中删除此信息的所有实例，包括应用程序说明、促销文本、最新信息、预览和屏幕截图。详情请参见附件截图。

20190619 被拒原因 1、在海外访问（苹果审核人员）一个h5页面加载时间比较长，一直处于loading状态。 2、6.5英寸iPhone屏幕截图上面使用了非刘海屏的样式。解决方式： 1、让运维人员优化海外访问速度，并在回复中告知审核人员，APP是针对国内用户的，让审核人员耐心等待。具体回复如下：

【iOS|iOS 提交App Store 审核被拒和解决记录（持续更新）】我们的APP主要提供给中国大陆用户使用，所以相关服务器均架设在中国大陆，这就导致在境外使用我们的APP，会出现页面加载较慢的情况，主要体现在登录/注册页面，如果审核过程中看到页面loading状态，麻烦耐心等待。另外针对此次审核不通过，我们已经对相关服务器针对境外用户的访问速度做了优化。

2、6.5寸图片替换成刘海样式的被拒原因原文

Guideline 2.1 - Performance - App Completeness We discovered one or more bugs in your app when reviewed on iPad running iOS 12.3.1 on Wi-Fi. Specifically, we were unable to log in. When tapping on “登录/注册”, the screen loaded indefinitely during the process. Next Steps To resolve this issue, please run your app on a device to identify any issues, then revise and resubmit your app for review. If we misunderstood the intended behavior of your app, please reply to this message in Resolution Center to provide information on how these features were intended to work. For new apps, uninstall all previous versions of your app from a device, then install and follow the steps to reproduce the issue. For updates, install the new version as an update to the previous version, then follow the steps to reproduce the issue. Resources For information about testing your app and preparing it for review, please see Technical Note TN2431: App Testing Guide. For a networking overview, please review About Networking. Guideline 2.3.3 - Performance - Accurate Metadata We noticed that your screenshots do not sufficiently reflect your app in use. Specifically, your 6.5-inch iPhone screenshots do not display the app in the correct device frame. Next Steps To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For example, a gaming app should feature screenshots that capture actual gameplay from within the app. Marketing or promotional materials that do not reflect the UI of the app are not appropriate for screenshots. For iPhone, screenshots for 6.5-inch iPhone Xs Max and 5.5-inch devices (iPhone 6s Plus, iPhone 7 Plus, iPhone 8 Plus) are required. These screenshots will scale down for smaller device sizes. For iPad, screenshots for 12.9-inch iPad Pro (2nd generation) and 12.9-inch iPad Pro (3rd generation) are required. These screenshots will scale down for smaller device sizes. App Store screenshots should accurately communicate your app’s value and functionality. Use text and overlay images to highlight your app’s user experience, not obscure it. Make sure app UI and product images match the corresponding device type in App Store Connect. This helps users understand your app and makes for a positive App Store experience. Resources For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple Developer website. Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn more about uploading app previews and screenshots in App Store Connect Help. Please see attached screenshots for details.

被拒原因中文

指南2.1-性能-应用程序完整性在运行iOS 12.3.1 Wi-Fi的iPad上查看时，我们发现您的应用程序中存在一个或多个错误。具体来说，我们无法登录。当点击“登录/注册”时，屏幕会无限期地加载。下一步若要解决此问题，请在设备上运行应用程序以识别任何问题，然后修改并重新提交应用程序以供审阅。如果我们误解了您的应用程序的预期行为，请在解决中心回复此消息，以提供有关这些功能预期如何工作的信息。对于新的应用程序，请从设备中卸载应用程序的所有早期版本，然后安装并按照步骤重现此问题。对于更新，请将新版本安装为前一版本的更新，然后按照步骤复制该问题。资源有关测试应用程序和准备进行审查的信息，请参阅技术说明TN2431：应用程序测试指南。有关网络概述，请查看有关网络的信息。指南2.3.3-性能-准确元数据我们注意到你的截图并不能充分反映你正在使用的应用程序。具体来说，您的6.5英寸iPhone屏幕截图无法在正确的设备框架中显示应用程序。下一步要解决此问题，请修改您的屏幕截图，以确保它们准确反映在支持的设备上使用的应用程序。例如，游戏应用程序应该具有截图功能，从应用程序中捕获实际的游戏。不反映应用程序用户界面的营销或促销材料不适合截屏。对于iPhone，需要6.5英寸iPhone XS Max和5.5英寸设备（iPhone 6S Plus、iPhone 7 Plus、iPhone 8 Plus）的屏幕截图。这些屏幕截图将缩小以适应较小的设备尺寸。对于iPad，需要12.9英寸iPad Pro（第二代）和12.9英寸iPad Pro（第三代）的屏幕截图。这些屏幕截图将缩小以适应较小的设备尺寸。应用商店屏幕截图应准确传达应用程序的价值和功能。使用文本和覆盖图片突出显示应用程序的用户体验，而不是模糊它。确保应用程序UI和产品图像与应用程序商店连接中的相应设备类型匹配。这有助于用户理解您的应用程序并获得积极的应用程序商店体验。资源有关为应用商店创建出色屏幕截图的资源，您可能需要查看Apple Developer网站上提供的应用商店产品页面信息。请确保使用Media Manager对屏幕截图进行了任何修改。您应该确认您的应用程序在所有语言和所有支持的设备上的外观和行为相同。了解有关在应用商店连接帮助中上载应用程序预览和屏幕截图的更多信息。详情请参见所附截图。

20190302 被拒原因架新上架APP审核比较严格，有些问题Apple需要向开发者重申。解决方式针对Apple提出的问题，逐一回答并保证不会违反相关规定，具体回复如下：

审核人员，您好。针对您提出的问题，我们逐一回复如下： 1.1.6 - Include false information, features, or misleading metadata 答：我们保证我们的app没有任何虚假信息,没有任何误导性metadata。 2.3.0 - Undergo significant concept changes after approval 答：如果APP被批准上线了，我们的app绝对不会进行重大概念变化。 2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website 答：我们的app没有任何隐藏功能或者未记录的功能，也没有隐藏“开关”。 3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app 答：我们的app目前没有任何支付机制，app现在所有功能都是完全免费提供给用户使用。3.2.1 - Do not come from the financial institution performing the loan services 答：我们的app不来自提供贷款服务的金融机构。4.3.0 - Are a duplicate of another app or are conspicuously similar to another app 答：我们的app绝对不是一个复制品，我们的app是独一无二的。5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app 答：我就是这个APP的法人，app就是我提交的。5.2.3 - Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources 答：我们app不会侵犯他人的版权，不会促进非法文件共享。5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used 答：我们的app绝对不会使用没有必要的许可权限。感谢您的耐心审核，同时我真心希望我们的app能尽快和用户见面。

被拒原因原文

Guideline 2.1 - Information Needed This type of app has been identified as one that may violate one or more of the following App Store Review Guidelines. Specifically, these types of apps often: 1.1.6 - Include false information, features, or misleading metadata 2.3.0 - Undergo significant concept changes after approval 2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website 3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app 3.2.1 - Do not come from the financial institution performing the loan services 4.3.0 - Are a duplicate of another app or are conspicuously similar to another app 5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app 5.2.3 - Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources 5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used Before we can continue with our review, please confirm that this app does not violate any of the above guidelines. You may reply to this message in Resolution Center or the App Review Information section in App Store Connect to verify this app’s compliance. Given the tendency for apps of this type to violate the aforementioned guidelines, this review will take additional time. If at any time we discover that this app is in violation of these guidelines, the app will be rejected and removed from the App Store, and it may result in the termination of your Apple Developer Program account. Should you choose to resubmit this app without confirming this app’s compliance, the next submission of this app will still require a longer review time. Additionally, this app will not be eligible for an expedited review until we have received your confirmation. Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.

被拒原因中文

准则2.1-所需信息这种类型的应用程序已被确定为可能违反以下一个或多个应用程序商店审查指南的应用程序。具体来说，这些类型的应用程序通常： 1.1.6-包括虚假信息、特征或误导性元数据 2.3.0-批准后进行重大概念变更 2.3.1-具有隐藏或未记录的功能，包括重定向到赌博或彩票网站的隐藏“开关” 3.1.1-使用应用内购买以外的支付机制解锁应用内的功能或功能 3.2.1-不来自提供贷款服务的金融机构 4.3.0-是另一个应用程序的副本或明显类似于另一个应用程序 5.2.1-不是由拥有并负责提供应用程序提供的任何服务的法人实体提交的 5.2.3-促进非法文件共享，或包括未经第三方明确授权，从第三方来源保存、转换或下载媒体的能力。 5.3.4-对于使用应用程序的所有位置，没有必要的许可和权限在我们继续审查之前，请确认此应用程序没有违反上述任何准则。您可以在“解决中心”或“应用程序商店连接”中的“应用程序审阅信息”部分答复此消息，以验证此应用程序的符合性。考虑到这种类型的应用程序有违反上述准则的趋势，此审查将需要额外的时间。如果我们在任何时候发现该应用程序违反了这些准则，该应用程序将被拒绝并从应用程序商店中删除，并且可能导致您的Apple Developer Program帐户终止。如果您选择重新提交此应用程序而不确认此应用程序的符合性，则下次提交此应用程序仍需要更长的审阅时间。此外，在我们收到您的确认之前，此应用程序将不具备快速审查的资格。由于您的应用程序存储连接状态为元数据被拒绝，因此我们不需要新的二进制文件。要修改元数据，请访问app store connect以选择应用程序并修改所需的元数据值。完成所有更改后，请在解决中心答复此消息，我们将继续审阅。